An old wrestling expression says that you can’t get pinned when you’re on top. Being consultants we constantly read interesting books, try out promising techniques and follow new courses to stay on top of things so you, our customers, stay on top and don’t get pinned down. This week we look at the excellent Dutch book by Harrie Van Rooij with the loosely translated title “Stop communicating! Why communication often fails and what you can do to change that”. I truly recommend reading it, here’s what we’ve learned from it.