We help businesses cope with the fundamental changes brought on by digital.
But whatever triggers the need for change, we’ll focus on these key areas:
In today’s fast changing environment, your customers are at the steering wheel. Yet, to stay relevant, focusing on customer needs and wants is not enough. Customer frustrations and points of friction must be removed for you to thrive. To lead, you must develop the capabilities to detect, create and serve new markets.
Partnering with us means we will closely collaborate on:
We’ll refresh your way of looking at things and discover thrilling opportunities for growth. Together, we will reshape the world.
Just like digitization itself, there is no end to building a digitally integrated business.
Making digital reality part of your business' DNA is an organizational challenge. You’ll need new capabilities, new skills, new roles. The digital mindset needs to be present in the entire organization.
Our experts tackle these challenges together with you, helping you create a new organization design with new governance models, renewed responsibilities and different forms of ownership.
As a full-service agency, you can count on us to perform the change management required for your company’s successful digital transformation.
Most companies define themselves by the products or services they deliver. But to survive in an ever-changing world, companies must think first as a customer. Companies must let their customers, not their products, shape who they are and what they do.
We are very happy with the end result of the new DELA.be website. The passion, commitment, perseverance and wide range of expertise of the team at The Reference confirms that they are the right digital partner for us, now and in the future; a partner who can support us from digital strategy to implementation and further optimisation of our services. - An Van Sande, Corporate Marketer DELA