The answer lies in digitalization and personalization
Vivaldis Interim knew it had to catch-up on its backlog in the digital age. However, the ambitious company did more than just that. It decided to be innovative and to focus on user experience by implementing digital tools, resulting in an improved inflow of vacancies & customer service and an increase in customers and agency workers. Another goal was to optimize the inflow of consultants and putting team spirit and young entrepreneurs in the spotlight.
The answer for Vivaldis Interim lies in digitalization and personalization. Everything is digitalized, from signing contracts to online bids and the integration of a proposal portal into the Vivaldis portal. Nevertheless, they stay humane through their employees and customers.
As Vivaldis Interim uses many different programs such as Connexys, a tool for consultants to improve communication with clients & candidates and to create index cards, it was a challenging job to connect the website with all these programs. Fortunately, one thing The Reference can perfectly handle, are barriers.
Umbraco was chosen as a highly customizable and flexible solution for content management. The platform is a leading Danish open source CMS, based on Microsoft .NET technology and hosted in the Microsoft Azure cloud.
Increasing efficiency through marketing automation
An important part of this vision was the implementation of Marketing Automation processes that would let Vivaldis’ consultants focus more on their main tasks, which is matching and motivating. Automation should increase the efficiency of these consultants and reduce the time spend on secondary tasks, like administrative communication. Equally important was the objective to increase acquisition of new talent. Together with The Reference, they have implemented a cross-channel automation flow in Selligent that updates the prospects’ availability within the back office system. Better identifying the prospects that are open for a new opportunity, would avoid unnecessary calls making this workflow more efficient.
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About Vivaldis Interim
Vivaldis Interim NV operates as a recruitment agency. The company was founded in 1991 and is based in Antwerp, Belgium. In Flanders and beyond, there are over 60 Vivaldis offices. The agency helps students and newly-graduates find their first job, people who want to take the next step in their career or people who have been out for a while and are ready to get going again. What differentiates the agency from the other interim agencies is its personal and warm approach. The familiarity goes hand in hand with professionalism.