Digital operation lead

The Reference is a committed digital agency of 160 creative thinkers, driven by knowledge and craftsmanship. Our clients refer to us as a bunch of lovely and intelligent people. We share a collaborative culture in which we leverage our expertise and unleash our creativity in every aspect of our work. This allows us to open up digital opportunities in numerous verticals and businesses. That's why A-brands and other market leaders have been considering us trusted advisors for many years.


In this role you are the link between the management of The Reference and a multidisciplinary team that is responsible for building various mobile and web applications.

You are part of a team of operation leads and meet with them several times a week.

You manage a team in Belgium and a team in a delivery center (Minsk, Poznan and/or Izmir), you take responsibility in different domains:

  • Operational organization of the team, in close cooperation with the other teams within The Reference.
    • You are responsible for the overall planning of the team. You are the key figure who keeps an overview of all ongoing projects within the teams.

  • HR follow-up.
    • Together with HR and the other operation leads, you take care of recruitment, onboarding, training and performance management within the team.
    • You actively contribute to the DNA and culture of the organisation by translating the objectives of The Reference into concrete expectations for the employees.
    • You bring out the best in the team and therefore you spend the necessary time on coaching and guidance of your team members.
  • Project monitoring in terms of high-level planning and general functioning.
    • You focus on optimal efficiency and take into account the business of our customers.
    • You have good arguments for changes in the team's staffing and you support the project managers in their planning. You keep track of new projects that are coming up.
  • You report to and work closely with the managing director.


  • You combine a higher education with at least three years of experience in coordinating complex digital projects.
  • You are well organised and result oriented. You keep a cool head even with complex projects.
  • You are a born people manager; you have good listening and coaching skills.
  • You have a strong focus on cooperation. You constantly ensure good communication between all stakeholders.
  • You are authentic and reliable. You understand the art of finding a balance between the interests of the company, those of your team and those of the customer.
  • You are service-oriented and have a strongly developed sense of responsibility.
  • You are analytical and look at a problem from different angles. You search for additional information and prepare decisions based on good arguments.
  • You are self-critical and you like to learn and improve continuously.
  • Knowledge of Project Management methodology is a plus.
  • You are Dutch-speaking and can express yourself fluently in English, French is a plus.


We are one of Belgium’s most successful digital agencies, part of the international Emakina Group, but with its own DNA.

You will be one of the key figures in a young and dynamic team where there is plenty of scope for personal initiative.

We give you the opportunity to develop your talent further. We provide a L&D budget and the necessary time to hone your skills and expertise.

Your welfare is important to us. We ensure a healthy work-life balance and the necessary relaxation, at our company parties and legendary boardgame nights, for example.

Work from our agile offices (Ghent & Antwerp) or from home (60%). Whatever you want!

Last but not least… an attractive salary with lots of fringe benefits, such as a company car, meal vouchers, group and health insurance, bike lease, extra days leave, …

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