The MyLuminus app provides Luminus customers with a fully-fledged energy assistant, allowing them to manage their daily energy consumption from A to Z. Various dashboards give them an immediate overview of their usage for all their electricity and gas meters. Some readings come from Luminus, while others are entered manually. In the future, it will be possible to add smart meters too. Customers can also adjust their prepayments based on their energy consumption, which allows them to optimise their annual adjustment bill at any time and avoid unpleasant surprises when the bill comes.
Last but not least, customers can view their past bills and discover Luminus news and energy tips.
In recent years, electricity has become increasingly expensive. Therefore energy suppliers are doing their utmost to give consumers a clear overview of their consumption and the associated costs. Tips for saving energy, advice, direct communication and simple budget management are important features for Luminus.
This service was already available in a desktop version, but assistants are more convenient to use, more personal and more accessible on smartphones. This resulted in a clear need for a MyLuminus app.
The Reference was asked to create this application for smartphones and iPads. Since the application relies on intense interaction with back-end environments, it was largely developed on site at the Luminus offices.
The project was executed using an Agile/Scrum methodology, which allowed for fast and flexible development. A Product Back Log was created and the sprints were filled with the highest priority features. After each sprint, the application could either be rolled out further or a new sprint could be developed.
The product owner was a Luminus representative, who ensured we could meet the stakeholders’ precise expectations.
For each sprint, the new features were fully wireframed and then made interactive (prototypes), giving Luminus a clear view of the app’s flow and how it worked.
After this process, a graphic design was devised and further refined.
Once the concept was approved, the actual development phase was launched.
Following the development phase, The Reference and Luminus tested the app and a technical/security audit was held since the app uses personal information and budget data.
The application is monitored by Google Analytics/app store reviews and ratings at all times. Moreover, the stakeholders are regularly asked which new features should be added and whether the app needs to be amended and how.
An iOS smartphone and Android version were created first, followed by an iPad tablet version. We also used the Scrum/Agile methodology for this.
Luminus is a manufacturer and supplier for gas and electricity on the Belgian market. The company belongs to the French group EDF since 2011. The company is the second largest energy supplier of Belgium and a major producer of electricity.