A new internal support system
To help ATPS meet these challenges, they needed more than a new online customer experience. An internal support system was set up to optimise the service with a new digital platform for dispatchers. By launching a simple query in the tool, they can now compare options in a matter of seconds to find the optimal man/machine combination for their customer.
Booking powered by an algorithm
A web application was created, highlighting the premium service offered by ATPS, and offering the same customer experience as provided by phone. The simplified and fluid interface makes booking easy and pleasant for the user. So, booking optimization, previously laborious to carry out manually, is now simply managed by an algorithm.
The services that made this happen
ATPS leverages a new digital solution to expand its services beyond telephone dispatching.
A new digital platform was built to optimize the dispatching system.
A web application allows clients to book ATPS’ services without having to call the telephone services. An algorithm enables ATPS to limit the manual labor involved.
Need a B2B commerce solution?
Our digital commerce specialists are eager to uncover the possibilities for you. Feel free to reach out and see what we can do.