Brustor’s Major Update in the "MyBillie" Dealer Portal
Brustor, a leading company in the outdoor shading and pergola market, is known for its commitment to providing high-quality products and services to its customers. As part of its ongoing effort to streamline operations and improve communication with its dealer network, Brustor has made continuous enhancements to its "MyBillie" Dealer portal.
We marked another major milestone in this journey, with the introduction of a new complaints module.
This new functionality, designed to enhance the user experience and improve support processes, is a result of a collaborative effort between Brustor’s key team members. Over the past few months, Tom Catry, Jeroen Meeus, Nico Geeroms, Birkan Ozekan, and Frederick Eskens worked together to develop and implement this significant update. The complaints module, designed by Frederick Bogaert, was fully integrated into the MyBillie portal and is powered by HubSpot Service Hub.
The existing support structure for Brustor’s dealer network was effective, but there was a need for a more centralized and streamlined system to manage complaints. Brustor wanted to ensure that dealers could easily submit and track complaints while maintaining seamless communication with Brustor’s support team. The goal was to enhance the overall dealer experience by providing a more transparent and efficient way to handle complaints and resolve issues in a timely manner.
Closing the gate to receive feedback is not the way. It's about keeping the communication lines open, listening, and working together towards a solution.
The new complaints module integrated within the "MyBillie" Dealer portal is powered by HubSpot Service Hub, which enables Brustor to centralize their complaint management process effectively. With this new functionality, dealers can now directly create complaints within the portal, track their progress, and communicate with Brustor’s support team throughout the process.
Dealers can easily log complaints directly within MyBillie, ensuring a smooth and streamlined reporting process.
Within HubSpot, Brustor’s team can manage and monitor all complaints from a centralized dashboard. This allows for better coordination and ensures that no issue is overlooked.
Dealers can communicate directly with Brustor’s support team within the portal, making it easier to exchange necessary information and updates.
Brustor can request additional information from the dealer if necessary and keep them updated on the status of their complaint, providing a more transparent and collaborative process.
In addition to the complaints module, the team has also integrated some artificial intelligence (AI) capabilities into the search functionality within MyBillie. While this feature wasn’t the main focus of the update, it represents another important step towards improving the platform’s overall efficiency and user experience. With AI-enhanced search, dealers will be able to find relevant information and resources more quickly, further streamlining their interactions with the portal. But more on that for another time!
The introduction of the complaints module in MyBillie marks a significant improvement in Brustor’s support infrastructure. By integrating HubSpot Service Hub, Brustor has not only streamlined its complaint management process but also empowered its dealers with an intuitive tool to track and resolve issues more efficiently.
This update will have a lasting impact on the relationship between Brustor and its dealer network, fostering better communication and collaboration. Dealers now have a more reliable and transparent system for addressing issues, and Brustor’s support team can handle complaints more effectively, ultimately leading to better customer satisfaction and stronger partnerships.
With the successful launch of the complaints module, Brustor continues to innovate and enhance the MyBillie Dealer portal. The collaboration between Brustor’s team members and the seamless integration of advanced technologies like HubSpot Service Hub have set the stage for future improvements. Brustor’s commitment to delivering an exceptional dealer experience is evident in this ongoing development.
As for the AI-powered search feature, we can expect more exciting developments in the future. Brustor is focused on continuously refining the portal to meet the evolving needs of its dealers, ensuring that MyBillie remains an invaluable tool in supporting Brustor’s network of partners.
The update to the "MyBillie" Dealer portal represents a significant leap forward in Brustor’s efforts to improve its dealer support system. By integrating the complaints module and enhancing search functionality, Brustor has created a more efficient, transparent, and user-friendly experience for its dealers. The collaboration between Brustor’s dedicated team members and the use of powerful platforms like HubSpot has enabled them to deliver a solution that not only meets current needs but also paves the way for future innovations.
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