The Carglass website should be the go-to place for quick questions and appointments
Making digital a crucial step in the customer journey
When we started working with Carglass, they needed a new website fast. We analyzed existing content, optimized it and gave it a home in the new information architecture. We created a new website design based on the existing Carglass branding and built the digital interface in Sitecore with React within six months’ time.
We played a strong governance role between Carglass IT and their backend development partner. Since the launch of the website in 2016, we keep offering Carglass support through an SLA agreement. With proactive and reactive incident management, we make sure this business-crucial channel stays up and running at all times.
A performant and effective website
Through a strong user experience and design, we were able to increase leads via mobile by 200%. The proactive incident management reduced maintenance costs by 30% year-over-year.
The Carglass website won two Sitecore awards, one for marketing agility in 2016 and one for personalization in 2018.
The services that made this happen
UX and service design
We analyzed and optimized the information architecture from the original Carglass website and created a new web design that's both very clear and intuitive to use for Carglass customers.
We built the front-end side of the Carglass website with React on the Sitecore environment they were using. In this, we also played a governance role with the backend partner of Carglass and their internal IT team, making sure every partner is aligned in the creation of Carglass' digital ecosystem.
Cloud & managed services
Since 2016, we have been maintaining the Carglass website through a SLA that's focused on both proactive and reactive incident management. This way, we make sure this business-critical channel stays up and running 24/7.