Carglass employee working on fixing a windshield


Carglass is a Belgian car repair center, mainly known for their window repairs and replacement offering. They service car owners all across Belgium through over 46 service centers.

Carglass puts a strong focus on customer satisfaction. They want to be quickly available to all customers via their service centers, call center and website. To reduce waiting times in the physical centers and limit workload for their call center, Carglass wanted to make the website a crucial step in the customer journey. Both for scheduling appointments as well as for answering the majority of customer questions.

The Carglass website should be the go-to place for quick questions and appointments

Making digital a crucial step in the customer journey

When we started working with Carglass, they needed a new website fast. We analyzed existing content, optimized it and gave it a home in the new information architecture. We created a new website design based on the existing Carglass branding and built the digital interface in Sitecore with React within six months’ time.

We played a strong governance role between Carglass IT and their backend development partner. Since the launch of the website in 2016, we keep offering Carglass support through an SLA agreement. With proactive and reactive incident management, we make sure this business-crucial channel stays up and running at all times.

Carglass website screenshot

A performant and effective website

Through a strong user experience and design, we were able to increase leads via mobile by 200%. The proactive incident management reduced maintenance costs by 30% year-over-year.

The Carglass website won two Sitecore awards, one for marketing agility in 2016 and one for personalization in 2018.

Leads via mobile
Sitecore Awards
Year-over-year reduced maintentance cost
Leads via mobile +200% Sitecore Awards 2 Year-over-year reduced maintentance cost -30%

The services that made this happen

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Carglass employee

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