We all know the customer experience impacts the bottom line. Experience influences the decision to become a customer, remain a customer or recommend you to other people.
The customer experience is a direct result of how a business has designed its systems and processes. In other words: the backstage dictates what happens on the front stage.
Connecting these backstage systems and processes can dramatically improve the customer experience.
The Reference is a company that is growing fast. That is why we are looking for new talent with the ambition to grow on-the-job as well.
To really know what it is like to work at The Reference, you should actually spend some time with our teams. Then you would quickly understand why working at The Reference is so special.