DP World Antwerp

DP World Group is a global port terminal operator. DP World Antwerp operates the Antwerp Gateway, terminal 1700.

A number of factors, like traffic and weather, impact the operational efficiency of the logistics sector. Through new, future-proof digital tools, DP World wanted to improve efficiency and relieve their stakeholders of their worries.

Digital as a driver for new services

Thorough user research enabled us to map the customer journeys of the DP World stakeholders. Together, we decided on which functionalities a new mobile application and the updated E-World intranet platform should feature.

After setting up a digital backbone, based on headless Umbraco, we designed and developed the Route 1700 application for Android and iOS. In a later phase, we redrew and developed the E-World platform. This tool is widely used by transport planners.

Additionally, went through an innovation track, introducing and testing new features like NFC, geo-IP, AI and voice-over by means of a proof of concept.

Headless CMS Integration Integration
Umbraco Apple Sign Azure AD B2C

This project resulted in new paid services for DP World Antwerp

Premium services for a better visit

Through the Route 1700 app, we created new premium (paid) services for trucker to move up their appointment or speed-up the delivery or loading process.

The application was awarded with various awards for its innovations in the transport sector and its user experience.

Award Award
ICT/Digital Project of the Year 2019 Trends Digital Pioneer Award

The services that made this happen

  • Business innovation

    Through digital, we helped DP World Antwerp develop new paid services.

  • Enterprise architecture

    We mapped out a digital backbone with headless Umbraco as the CMS to push content to a variety of digital interfaces.

  • Digital platforms

    We set up a technology stack revolving around headless Umbraco, which is coupled with internal systems already in use by DP World Antwerp.

  • Digital interfaces

    We built a mobile application and an intranet, to be used by truckers and dispatchers.