August 28, we organized our summer closing event Uncover the business in your data at Zuiderbad in Hofstade. Four inspirational talks to make you think about all things data and A.I. In this blogpost you'll find what you shouldn't forget.
We all know the customer experience impacts the bottom line. Experience influences the decision to become a customer, remain a customer or recommend you to other people.
The customer experience is a direct result of how a business has designed its systems and processes. In other words: the backstage dictates what happens on the front stage.
Connecting these backstage systems and processes can dramatically improve the customer experience.
