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Federated Experience Management

Build a consistent experience for your customers across all channels using the Sitecore FEM Platform.

Federated Experience Management

 

To build a good relationship with your customers, you need to aim at a personalized user experience. Every customer wants to see relevant content.

Studies have shown that customers use on average 6 different channels for prospecting and 65% are frustrated when they are presented with inconsistent offers or experiences across channels.

federated experience managment

 

 Source: Accenture Global Consumer Pulse Research, 2013

The Sitecore Experience Platform, however, allows marketeers to achieve a global experience and engagement across all different channels.

But what about companies that don’t start from scratch and already have legacy websites that run on other content management systems? Or organizations that already have a whole series of custom built campaign sites, self service solutions or mobile apps in place? Then it is crucial to aim for a pragmatic approach that avoids a big bang and the need for a full migration of all those existing legacy sites. How can they ensure an acceptable time to market and at the same time guarantee a consistent experience and engagement with the customer? 

In those cases, Sitecore 8 provides a new feature called Federated Experience Management that allows marketeers to bring the power of the Sitecore Experience Platform to non-Sitecore solutions.

This Federated Experience Platform offers a lot of advantages. Not only does it minimize the learning curve for content contributors as they can centrally manage all content regardless of the underlying system, but it also allows you to learn more about your customers while collecting user data and enriching the central Sitecore Experience Database (xDB). This xDB is the basis for personalizing the experience of visitors -- even on the legacy platforms -- and on top of that the Sitecore multivariate testing guarantees optimal conversions.

Activating the Federated Experience Manager only requires the addition of a single line of javascript on the target website, a small intervention that minimizes the change management, especially on old legacy systems.

 

target acquirer

 

Also for the marketeer, a single registration and scanning of the legacy website is enough to enable the experience platform. Once this has been done, the legacy website structure is accessible and its pages can be managed by the well-known page editor interface of Sitecore and it opens up all standard features that are available on native Sitecore websites (personalized content for different persona’s, A/B testing, analytics, etc…)

federated experience managment

 

 federated experience managment

 

In short, this new capability of Sitecore will accelerate the introduction of a consistent experience across all channels and is ideal in the following scenarios:

  • Companies with several brand websites that need to have one single view on how visitors interact with their sites (and  then want to personalize the experience in a consistent way across all brands).
  • Companies that want to move fast and can’t wait for migrating to Sitecore in order to be able to use its full potential.
  • Companies with legacy systems that can’t be managed by Sitecore (e.g. secure sites that can’t be tracked centrally, non .Net legacy solutions, …)
  • Companies in acquisition mode that need to take control over existing websites quickly

 

Do you want to know more about the Experience Management Platform of Sitecore and its integration with non-Sitecore websites? Feel free to contact us and ask for a demo. Do you not want to miss any of upcoming news? Please subscribe to our newsletter. We gather there our latest news, tips from our experts and our recent blogposts.

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The Reference is nothing without its customers. Melexis is the stock market-listed global player in the semi-conductor and sensors industry for whom we facilitated future company growth by updating the brand, building the completely new corporate website and giving shape to the use of online channels. Read more about this client.